Customer Testimonials
Brett explained the new features very well and helped get the iPhone and profile added to the car. Car was clean and ready for pickup.
Love those master mechanics.. Jarod Antonides gets the job done and does it well! It's always nice to run into the owner as well..such great people!!!
I am so impressed with the service Sharpe BMW provides, all constituents and technicians are very friendly and knowledgeable. I highly recommend Sharpe BMW to anyone in the market of car repair and purchase!
The sales staff was extremely helpful. Facilities are in great condition. The sales manager was fantastic as well.
Mark Schurig in service is excellent! His communication skills go above and beyond what you expect and I highly recommend working with him!
Everyone was very pleasant. Great experience.
I came from across the state and they made sure that everything was taken care of in my time there. I didn't need to come back or anything. Everything was taken care of for me. I tried a few other dealerships and they were the only ones who really took the time and patience to work with me on getting a car. I appreciated everyone that helped me during the process. Thanks Michael and everyone at the Sharpe team.
Service is key....only worked with Lee and he provides it. Also, communication is tip notch. You are told what to expect and how long it will take to complete work needed. I leave my car with confidence.
Took my car in back in February or maybe March. Anyways, I had some issues pertaining to my 2011 bmw 335xi where the vehicle would stall randomly. Dropped it off overnight and was texted the very next morning acknowledging my appointment and description of concerns. Jason Bigelow and his staff knocked it out of the park. Not too pushy on the sale of items that were directly needed, and explained the situation in detail. I didn't get my vehicle repaired through them (too expensive) repaired myself instead. Their diagnosis was on point, and my vehicle continues to drive amazing. The ...
A big thank you to Jordan R. - I came in for the first time to bring my car in for an oil change. I had my 2 children with me. Jordan patiently answered all my questions and explained what other service needed to be done. The wait time was likely going to be a bit - but we were pleasantly surprised when Jordan showed up less than an hour later letting us know we were all set. That meant a lot to me considering I had my kids with me. He was very friendly and professional and I really appreciated ...
Great modern and formal showroom, and staff are always cordial and respectful. While repairs are somewhat costly, it is a dealership, so I trust the work that they do, and have done for me. I had to have a recall service done, and it was done quickly and efficiently.
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This is my first time dealing with this particular BMW dealership. I found a car that I wanted to test drive and ended up driving it 3 or 4 days later. Sander, My salesman was not available for the day of my test drive so I dealt with Jeremy, the sales manager, who was very informative and patient. I decided to sign for the car and give a deposit and pick up the car several days later. I finally did meet my original sales person who is very knowledgeable and was able to facilitate the sale of my M5. My experience was ...
My wife and I had been searching for a SUV that would seat seven, and we decided on a BMW X7. Client Advisor Sander Hol was greatly helpful in the process; listening to us, answering our questions, and truly serving as an advisor. After our purchase of a certified X7, the staff "BMW Genius" Erika Agon patiently worked with us to understand this amazing car. We made the right decision!
I drove up from Kalamazoo because our local dealer blew me off. While the process of buying a car anywhere is fairly stressful, I had an overall excellent experience with Sharpe while purchasing a 5-series BMW. They’ve treated me with the utmost respect and corrected any issues I’ve encountered very quickly. I will be coming back in the future and I highly recommend Sharpe BMW.
I loved my experience of purchasing my MINI Cooper at Sharpe BMW! I was treated like royalty which included red carpet treatment and a huge bow on top of my beautiful new car inside the dealership! It was such a fun experience!!! Michael Miller was an awesome sales person to work with and he helped me with my gazillion questions throughout my shopping experience. Thank you, Michael!
Great staff fast service very friendly and won't take u for that extra bucks they ain't out to take ur dollar they help save when they can and they jump right into helping you no wait time very staffed so can pull it off nice family orientated aura about the place it makes u feel homely almost
BMW is a quality product and Sharpe made it seemless to purchase a luxury vehicle
My experience with sharpe bmw start build car to taking delivery was amazing , no pressure with sale team , Michael Seech he understands what we need. Help me to build my car start to finish taking delivery in the less 3 week we are super happy with sharpe bmw . Will purchase again - thank you
My experience with Sharpe (specifically Michael Seech) was terrific. Michael was easy to work with and I would definitely work with him again as well as recommend him to everyone.
Highly recommend Sharp BMW! We brought our 2011 MINI Cooper in for service and decided not to invest $ into repairing the vehicle. Ben, the service manager, went above and beyond informing us of all our options and ultimately hooked us up with Shaun in sales. Shaun answered all our questions, he was so friendly, very informative, and found us a new 2023 MINI Cooper that was the perfect fit for us. Our experience with each member of their team was incredible, from service to sales to financing. Wonderful people! A huge thank you to the Sharpe BMW team!
We've just purchased our 5th BMW, this time a previously owned X3 M40i from Sharpe in Grand Rapids. First of all, it's a great car. And equally important, our Client Advisor Sander Hol was very knowledgeable, truly interested in finding the right car for us and made the transaction transparent, easy and fast. His effort was complemented by their BMW Genius Erika Agon who taught us about all of the capabilities and settings for the X3 ( and she even taught us a few new things about our 2021 X5, too!). Additionally, we have had our other BMWs serviced ...
Awesome experience buying my BMW 440 Appreciate the professionalism and assistance in purchasing my vehicle. Highly recommend sharpe BMW
I bought a BMW 540i from out of state and worked with Richard. He was super professional and helped make the process seamless from start to finish in 24 hours. I 100% recommend working with this group.
Clean facility, complimentary beverages while you wait, professional staff.
Professional and responsive service provided by BMW Client Advisor John Sergeant. General Sales Manager Jason Deutsch and BMW Sales Manager Jeremy Dutcher provided additional assistance. Love my pre-owned 750i XDrive. Thanks Sharpe Team. Happy Holidays!
My first BMW ever, in 2012 was maintained by the team at Sharpe. (Jason B.) I returned to them in 2022 and had them service my car, they did an amazing job of informing me of the work that needed to be done (via a nifty video) and then promptly sent me a detailed invoice of all the tasks they completed. It was a quick process and they paid attention to detail, probably my best experience with a BMW service center by far. I have a pre-paid maintenance plan with BMW Ultimate care, so it felt great to walk away with a $0.00 ...
UPDATED 11/14/22: After talking with Jeremy on the phone, we scheduled an appointment and had my trade-in car appraised. After getting the appraisal Jeremy started working on getting me a lower payment and he succeeded after taking some money off the car. Its never been clearer to me that the Sharp Dealerships goal is not to optimize profits, but to serve the community and help people get their dream cars!
I have been a customer of Sharpe for 25 years. Going through a number of models, BMW has been a favorite choice as a daily driver. Purchasing a 540xi in March 2022 reinforced the kindred spirit. Last week I had a scheduled oil change performed. Half mile down the road, “low oil pressure sensor” illuminated. Shut down the engine immediately. I turned the car around and headed back to Sharpe. Jason Bigelow (long time employee) took the car and had it inspected. A gasket ring on the oil filter pinched against the seating. Creating a gap to leak. It was rectified and ...
Very helpful staff when we were looking for a new Range Rover.
After searching for a new SUV I visited Sharp. I was greeted by one of their client advisors, Drew VandenToorn. Drew is the most knowledgeable car associate I have ever met, and was helpful every step of the purchase process. He is also very customer service focused and continues to offer superior service even after owning the car for a few months. I would recommend Drew for any BMW car purchase! My husband and I have been so impressed!
They say the BMW is the ultimate driving machine. I would say that my experience w Sander Hol and the team at Sharpe BMW was the ultimate customer service experience! From our first test drive all the way through purchase was, dare I say, all pleasure and no pressure. Everyone at the dealership was so helpful in answering all of our questions and did a great job at helping us figure out the right vehicle for our family. This experience definitely exceeded our expectations!
Loving my new 2023 BMW 430i, thanks to Drew Vandentoorn. He truly is a BMW Genius! Drew was there for us throughout the entire process, from initiation through delivery. There isn't a tech question he can't answer. Great salesman and wonderful dealership to work with!
I had a great experience working with John. He made everything easy and stress-free. I was unable to find a ride to pick up my X3M Competition from dealer. John organized a driver to pick me up from work and transport me to the dealership! Great customer care! Thanks, John!!!
Jeremy at Sharpe BMW went above and beyond for us last week! We were on our way to Harbor Springs from Chicago in our 330i when we experienced a blow out of our left front tire after hitting a pot hole on 131. It was 3:15 PM on Saturday when we limped into a gas station on our run flat tire. BMW roadside service sent a tow truck to bring the care back to Sharpe which would be closed by the time we got there. We called the dealership and were put through to Jeremy who was very sympathetic to our plight. ...
Parts counter was not bad
Sharpe BMW awesome place. Friendly and A+ customer service. We love our New 2022 BMW X5 SUV. Yes recommend !!! Thanks 👍
We’ve looked at several cars in the past week and spoken with several salesman and sales managers who were very difficult to work with and made it a hassle. We found a used car online on Sharpe’s lot — a 3 hour drive from home — and called to make sure it was available before making the drive to check it out. From the first moment Drew answered the phone to the final handshake as he handed us the keys, he was beyond AMAZING to work with! Drew made buying a car super easy. He walked us through the process, helped ...
I wanted to take time to appreciate Salesman superstar John at Sharpe BMW. He was the best salesman ever! He listened to my concerns and was super fast at getting me approved. He communicated with me throughout the whole process and made this grown man feel like dreams can come true. I’m not sure if I was in Michigan or Disney world!! He got me my BMW i8 of my dreams! Thank you and always ask for John!!!
Aaron Arraut at Sharpe provided the best vehicle purchasing experience I have ever had. I still can't believe it was only his second week! From start to finish, Aaron and the rest of the Sharpe team were very low pressure, knowledgeable, and overall the most professional team I have had the pleasure of working with. Where most people in sales would push to make a sale and move on the next customer, Aaron sought to make sure I was making the correct decision that fit my needs and current situation. You will not be disappointed by visiting Aaron and ...
Drew was so amazing! Great during the test drive making both of us feel comfortable. He knows so much about the cars and has a genuine passion for cars and what he is selling. Go see Drew for a pressure free experience with great excitement.
Michael Seech made us extremely comfortable with his approach, knowledge, and follow-up. His ability to review features was top-notch. He checked out and fulfilled any request we had. His demeanor and approachability make asking questions easy and the answers are complete! We are glad to have developed the relationship and look forward to many more years of dealing with Michael.
Ordered a 2022 BMW from John Sergeant. Overall, the experience was very good and I highly recommend him for sales at Sharpe BMW. He communicates well and often which is important when ordering a new vehicle. Also, Drew Vandentoorn was exceptionally helpful with the technology upon delivery. Shawn Ruger handled the financial closing and is quite friendly and competent. Overall we’re delighted with our experience at Sharpe BMW. Well run business with dedicated employees. Great family oriented place to do business. Will definitely refer my family and friends!
Picked up my 2022 BMW X5 a few days ago. It's the first time I custom build a car. My sales person Michael Seech has been very helpful throughout the whole process. He kept me posted throughout the process and answered all of my questions timely. Highly recommend!
I am so happy with this place. I would recommend taking your auto to them for whatever it needs staff and the tech are great
I bought a 2022 BMWx5 here, I have been to many BMW dealerships, this is the only one that has not raised prices, I am very happy and trust them, thank you Michael.
I just recently purchased a used Lincoln MKZ from Sharpe BMW. Bob Fairchild was the Sales Professional that helped me along with his manager Shawn Ruger. Both gentlemen were polite and very informative, they took care of me and helped to get me in the car that I wanted. I LOVE my 2018 MKZ. Anyone out there that reads my review and you're unsure about where to purchase a new or used vehicle look no further Sharpe IS the place to go they'll treat you like Family and in the end you'll have the vehicle that you want ...
What a great experience. I was looking for specific car and I found it online at Sharpe BMW. I spoke with Shaun Waid. He answered all of my questions, checked on everything for me, set me up with Mary that handles financing. It was a such a smooth experience. Mind you, we drove from the Metro Detroit area to Grand Rapids, MI to pick up my car. The car was pristine! I would recommend this dealership to everyone. It was well worth the drive. Thanks again to Shaun and Mary!!!!
Just brought a BMW X3 xDrive 30i today at Sharpe and it was the best experience of customer service ever. John was fantastic he made the process so smooth and simple. He answer all my questions and concerns and made me feel at ease. Everyone one was so friendly and courteous and helpful. If you looking to purchase a BMW please stop at Sharpe you will not be disappointed. Don't forget to ask for John and if I could give it a 10 star rating by all mean it would be well deserved.
I purchased my M6 from Sharpe BMW - the only BMW dealership that doesn't seem to hike up their prices even in this market. No hidden fees. DAN ERDEI is your go to guy! He will make sure you are 100% satisfied with your experience at Sharpe BMW. Thank you so much Dan, for your professionalism, courtesy, and for all your help even weeks after I left your lot.
Mike was super helpful
Had a very good experience with Daniel Erdei. Low pressure but very knowledgeable about BMW’s products. The worst thing a car sales person can be is high pressure.
Jason Bigelow was very friendly. Fast service. Great employees. They made me feel welcomed. Jason Bigelow genuinely wanted to help me get my car back on the road. Thanks Sharpe!
Just leased a 2021 BMW from Sharpe. Worked with John, who was curious, patient, and professional. He focused on learning what was important to me to match me with the vehicle that best met my needs and wants. There were challenges on my end that caused delays. (Buying new house). John never tried to rush the deal through to close the sale, was empathetic, and kept me updated on my options. He ensured I was able to secure a vehicle, which given limited inventory (nationwide - not just at Sharpe), was greatly appreciated. An example of John focusing on what was ...
Very professional, friendly and open, competent sales staff, large selection of autos., very good presentation of the product.
My sales representative couldn’t have been more helpful and courteous! Michael made the experience easy and straightforward. It’s always a pleasure working with Sharpe BMW!
Jason Bigelow made one of the hardest days for me so much better. This is the anniversary of my husband's death. Garrett had many BMW cars. Jason has been there to fully listen and solve all the situations that we have had before Garrett died, during his many trips to Ann Arbor and after he died for me. Today Jason added the 2 X LED Logo lights and stem caps to my car, did a hand wash of the vehicle and would not let me be charged for this added service. The personnel in sales parts were though, quick and ...
The car buying experience was extra stressful based on the low availability of cars. Once I went to Sharpe, Daniel made the car buying experience so easy, the process was very smooth and Daniel kept me in the loop throughout the purchase, very good communication. I would definitely recommend Sharpe BMW and ask for Daniel.
I worked with John Sergeant on building the perfect M340i. I couldn’t have had a better person to help me through the process. Ordering was super fast and easy, and the pickup process was even quicker. Even with the chip shortage causing a slow down, I still received the car in a pretty short amount of time. Thanks John and Sharpe for the great experience.
Just took delivery on a 2022 X3 m40i. Couldn’t believe we were able to get exactly what we wanted in this time of so limited availability of cars. This is due to the excellent above and beyond work of Dan Erdei. We have leased many BMWs from Sharpe and have always been more than satisfied. As always Dan Erdei took amazing care of us and all at Sharpe were great to deal with.
Tremendous service. John was extremely helpful and was willing to take the time to talk through the details of both the car and possible finances pre purchase. The purchase process was quick and easy and we felt comfortable and at ease the entire time. Would highly recommend Share BMW for any future vehicle needs.
Michael Seech helped me find the perfect car for the amount of driving I do. I wanted something sporty that was still comfortable while driving long distances. He was very knowledgeable about all of the vehicles on the lot and ultimately ended up finding me something not even available on the market. If you have been looking for a new car and don't know where to start, I suggest walking up to his desk! Thanks, Michael!
Great hospitality and service
Completely satisfied with the service.
Absolutely loved my experience with Sharpe. I worked with Michael Seech and within less than a week my dream car was ready for pickup. It's even more impressive considering the ongoing shortages. I also loved his consultative approach vs your typical sales guy. If you need a car, Michael's your guy.
Just bought our third BMW from Dan Erdei. He has consistently and professionally worked with us each time...which is why we keep coming back!! BMW Genius Dan Bui was beyond helpful as I learned all the amazing new features in this new model. Dan E. and Dan B. make quite the awesome team and represent Sharpe BMW well!
Bought our X3 from Daniel. He made our vehicle selection and test drive process simple. Dan was our BMW Genius, who nicely took the time to explain to my wife how all of the interior controls work. Thanks guys.
I've been driving older BMW for years, my old one ran into some issues and decided to look at a used low mileage one that came up. Michael Seech help me thru the process of purchasing and Drew helped me thru the controls and operation. What an Awesome experience this was! Thanks to everyone at Sharpe!
Great service. John was great from beginning to end in finding the car I wanted.
Michael and Sharpe BMW were fantastic to work with. I will definitely lately go back and buy from them again. They followed through with everything they promised and made the purchase of my BWW a very fun experience. Michael is a true professional.
Great experience at Sharpe BMW purchasing my new X4 M40i. Client Advisor Michael Seech went through significant hoops to obtain an allocation to build my desired vehicle at the end of the 2021 production cycle. He stayed on top of everything. Great communication along the way. In addition he was very knowledgeable, patient and helpful in helping me set up the tech on the car. Finance agent Mary McCabe did a fine job with my financing as well. Great team at Sharpe!
Sharpe is a great place to work, I’ve worked there for the par 5 years and it is not like not dealerships, it’s high class. The Raffael says treats you right.
Exceptional customer service every time. Thanks Julia!!
My experience leasing my new 2022 Mini Cooper S Clubman was seamless and easy. I had the pleasure of working with Bob Fairchild. He was thorough, transparent and professional every step of the way. We coordinated my new lease and scheduled my pick-up while I was in Detroit. I opted to explore my lease options at Sharpe BMW of Grand Rapids because my experience at the Mini Cooper dealership in Southfield was not very pleasant. I am so glad I did things the way I did. Thank you!
I liked the way my salesperson John Sergeant productively and effectively performed his job. I am completely satisfied. Jon is a pleasure to work with.
I bought a Bmw with an issue (not from Sharpe BMW) and being 6 hours from home I immediately came to Sharpe BMW to see if I could have my issue resolved in one day. Jason in service told me my car is a minimum two day job. After telling him I had to be home for work tomorrow he went out of the way to get the car to be done by the end of the day. He has been very easy to work with and very helpful given the situation. I would recommend this dealerships service department to absolutely ...
Wow! Anthony is amazing. My wife and I prepared for a day of test-driving cars, which typically means sorting through car salesman. The Sharpe BMW dealer was the first stop of the day. We had no real intentions of buying a car that day, and really had chose another car all together. After spending an hour test-driving car, we knew that Anthony was our guy. He was knowledgeable, engaging, and earned our business. The car we purchased was what Anthony deemed “Love at First Sight”, and I would have to agree. I have never loved driving a car so much. ...
Just bought a 2015 Dodge Durango from them. Michael Miller was excellent to deal with. Highly recommend them. Their detailers are great at cleaning up the vehicles as well. You could practically eat off the floor of the car.
Had an excellent experience with Michael on my lease process. Attentive and swift response times for queries. Will update my review after the lease return experience (just 3 years down the line)
After having negative experiences at my local BMW dealership, I chose Sharpe, even though it was a 3 hour drive because of the stellar personal service from Jared, my sales person. He went above & beyond to assure whole process from ordering to delivery of my BMW X6 m50i was perfect! He even sent me a personalized video of my vehicle so I could enjoy it until my pickup appointment! Best BMW dealership I've dealt with over the 15 years of owning BMWs!